Excluded are accessory items, rechargeable or disposable batteries that are delivered with the product; due to their characteristics these products have a shorter service life that is principally dependent on the individual frequency of use.
The gurantee period starts from the date of original purchase. For this reason, we recommend that the sales receipt be retained as proof of purchase. Without this proof which is checked by the reponsible Sennheiser Service Partner you will not be reimbursed for any repairs that are carried out. Depanding on our choice, gurantee service comprises, free of charge, the removal of material and manufacturing defects through repair or replacement of either individual parts or the entire device.
Inappropriate usage e. The gurantee is void if the product is manipulated by non-authorised person or repair stations. In the case of a claim under the terms of this gurantee, send the device, including accessories and sales receipt, to the responsible service partner. To minimise the risk of transport damage, we recommend that the original packaging is used. Please read this page thoroughly before contacting the brand. The process to claim warranty for each brand is different.
For Sennheiser, it's required that you get in touch with them directly. As long as you have your invoice which serves as your proof of purchase, any Sennheiser service center that services headphones should be in a position to fulfill your warranty claim request. The warranty period starts from the date mentioned on the invoice, which is why the invoice copy is imperative for you to claim warranty.
In case you aren't getting any help from the brand or are facing any issues with warranty, please let us know. We will try our best to intervene and get you the help that you need. Please note that Headphone Zone is neither authorized nor liable to provide any replacement or refunds for this brand's products. Did you find it helpful? Yes No.
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